Politique de confidentialité

Purpose of the processing (purpose and legal basis)

Quality Spa, whose head office is located at 14 avenue des Vignes, ST JUST LUZAC (17320), has an online sales website. This site allows us to receive orders from our customers, and the data collected on this occasion is recorded and processed in a customer file.

This file allows you to:

  • Manage orders, payment and delivery.
    • Carry out marketing operations (loyalty, promotions) and send advertising by email to our customers who have not objected or who have accepted it:
    ◦ On products similar to those they ordered.
    ◦ On other products offered by the company. For example, if a customer buys a spa, an accessory may be offered to them.

• Transmit the data of our customers who have accepted it to our commercial partners, to enable them to send them advertising (see below).
Legal bases for processing
• Order management: the legal basis for processing is the execution of a contract (Cf.
Article 6.1.b) of the European Data Protection Regulation).
• Sending commercial solicitations by email on products similar to those
ordered by customers: the legal basis for processing is the company's legitimate interest (see article 6.1.f) of the European Data Protection Regulation), namely to promote our products to our customers.
• Sending commercial solicitations by email on other products offered by the company Quality Spa: the legal basis for processing is consent (Cf. article 6.1.a) of the
European Data Protection Regulation), as required by Article L. 34-5 of the
postal and electronic communications code.
• Transmission of the electronic address to business partners: the legal basis of the
processing is consent (Cf. article 6.1.a) of the European Data Protection Regulation), as required by article L. 34-5 of the French Postal and Electronic Communications Code.

Data categories

• Identity: title, surname, first name, address, delivery address, telephone number, email address, date of birth, internal processing code allowing the customer to be identified, data relating to registration on opposition lists.
• Order data: transaction number, purchase details, purchase amount, invoice settlement data (payments, unpaid invoices, discounts), product returns.
• Data relating to payment methods: bank card number, bank card expiry date, visual cryptogram (which is immediately deleted).
• Data necessary for carrying out loyalty and prospecting actions: purchase history.

Data recipients

• The customer and billing services of the Quality Spa company are recipients of all categories of data.
• Its subcontractors, responsible for the delivery of its orders, are recipients of the identity, address and telephone number of our customers.

Data retention period

• Data necessary for order management and invoicing: for the entire duration of the commercial relationship and ten (10) years for accounting obligations.
• Data necessary for carrying out loyalty actions and prospecting: for the entire duration of the commercial relationship and three (3) years from the last purchase.
• Payment method data: this data is not stored by ABCD; it is collected during the transaction and is immediately deleted upon payment of the purchase.
• Data concerning the lists of opposition to receive from prospecting: three (3) years.

Your rights

If you no longer wish to receive advertising from Quality Spa (exercise of the right to object or withdrawal of consent already given), contact us .

If, after having consented to your data being transmitted to our commercial partners, you wish to reverse this choice and no longer receive advertising from them, contact us
You can access, rectify, or delete your personal data. You also have the right to data portability and the right to limit the processing of your data (visit cnil.fr for more information on your rights).

To exercise these rights or for any questions about the processing of your data in this system, you can contact our DPO.

• Contact us electronically: contact@qualityspa.fr
• Contact us by post: Quality Spa, 14 Avenue des vignes 17320 St Just Luzac

The Data Protection Officer
Quality Spa Company
14 Avenue des Vignes
17320 St Just Luzac

If you believe, after contacting Quality Spa, that your “Data Protection” rights have not been respected, you can submit a complaint online to the CNIL.